Shipping Policy
A legal disclaimer
Shipping Policy - the basics
Shipping Policy
Last updated: January 2026
At PawPlateCo, we prepare fresh, human-grade meals for dogs with care and ship them directly to your door. Please review our shipping policy below so you know exactly what to expect.
Where We Ship
We currently ship within California only.
At this time, we do not ship to PO Boxes or outside the state.
Shipping Schedule
Orders are prepared fresh and shipped on Monday–Wednesday to help ensure safe delivery and maintain product quality.
Orders placed after Wednesday may ship the following week.
Processing Time
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Orders are typically processed within 1–3 business days
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You will receive a shipping confirmation email with tracking once your order ships
Shipping Method
All orders are shipped via insulated packaging with cold packs to keep meals cold during transit.
Because we ship perishable products:
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Someone should be available to receive the package on delivery day
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Packages should be refrigerated or frozen immediately upon arrival
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order size and weight
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Delivery location
Any promotions or free-shipping offers will be clearly shown at checkout.
Delivery Issues
Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
PawPlateCo is not responsible for:
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Delays caused by the carrier
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Incorrect or incomplete shipping addresses
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Packages left unattended after delivery
If your order arrives damaged or compromised, please contact us within 24 hours of delivery with photos so we can review the issue.
Warm Weather Shipping
We take extra precautions during warmer months. However, slight thawing during transit can occur and is normal. As long as the meals are still cold to the touch, they are safe to refrigerate or refreeze.
Returns & Refunds
Due to the perishable nature of our products, all sales are final.
We do not accept returns on food items.
If there is an issue with your order, please contact us and we’ll do our best to make it right.
Contact Us
If you have questions about your order or shipping, reach out to us at: